Starting at $67.90 per user/per month
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What is BMC Helix Remedyforce?
BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.
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Awards
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Popular Features
- Organize and prioritize service tickets (7)9.090%
- Service restoration (7)9.090%
- ITSM collaboration and documentation (7)8.080%
- ITSM reports and dashboards (7)8.080%
Pricing
BMC Helix Remedyforce
$67.90
Cloud
per user/per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.bmc.com/forms/ESM_ContactMe_…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
BMC Helix Remedyforce Webinar Series: High Charts in Quickviews Winter 19
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BMC Helix Remedyforce?
BMC Helix Remedyforce is an IT service management designed to scale and adapt to the needs of mid-size companies. Built on Salesforce cloud, it allows users to combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
The vendor states their goal is to help users achieve:
- Service Management Excellence
- Multi-Cloud Digital Enterprise
- Predictive ITSM
BMC Helix Remedyforce Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Self-Service and Service Catalog
- Supported: Knowledge Management
- Supported: Service Level Management, Dashboards, and Reporting & Analytics
- Supported: Agentless Discovery and Client Management
- Supported: Multi-Cloud Data Center Discovery
- Supported: Mobile Apps for IT and Business
- Supported: Collaboration via Chatter and Chat
- Supported: IT Best Practices and Smart Practices
BMC Helix Remedyforce Screenshots
BMC Helix Remedyforce Videos
See Remedyforce in action
BMC Helix Remedyforce Integrations
BMC Helix Remedyforce Competitors
BMC Helix Remedyforce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
Supported Languages | English, French, German, Japanese, Portuguese, Spanish |
BMC Helix Remedyforce Downloadables
Frequently Asked Questions
BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.
ServiceNow IT Service Management, Cherwell Service Management, and Ivanti LANDESK Service Desk (discontinued) are common alternatives for BMC Helix Remedyforce.
Reviewers rate Organize and prioritize service tickets and Service restoration and Configuration mangement highest, with a score of 9.
The most common users of BMC Helix Remedyforce are from Small Businesses (1-50 employees).